Refund policy

🛍️ AitherCart – Return & Refund Policy

Last Updated: October 2026

At AitherCart, we want every customer to receive the correct product in perfect condition. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, you may request a return or refund, subject to the conditions outlined below.

🔄 1. Return Eligibility

You can request a return if:

  • The product received is damaged or defective.

  • You received the wrong product or an incorrect variant.

  • The product is significantly different from its description.

  • Parts or accessories included with the order are missing.

  • The product has a manufacturing defect covered by the applicable warranty.

Return requests should normally be submitted within 7 days of delivery, unless a different return period is specified on the product page or applicable law requires otherwise.

🎥 2. 360° Unboxing Video Verification

For certain products, AitherCart may request a continuous 360° unboxing video to help verify damage, missing items, tampering, or incorrect products.

For a smoother verification process:

  1. Record the package before opening it.

  2. Show all sides of the package clearly.

  3. Ensure the shipping label and order details are visible.

  4. Record the complete unboxing process without cuts or edits.

  5. Show the product, accessories, packaging, and any visible damage.

  6. Keep the original packaging until your return or refund request is resolved.

Important: The absence of a 360° unboxing video will not automatically disqualify a genuine complaint or eliminate any rights available under applicable law. AitherCart may consider other evidence, including photographs, delivery records, packaging condition, product details, and courier records.

💰 3. Refunds

Once an eligible returned product has been received and verified, AitherCart will initiate the applicable refund.

Refunds may be issued to the original payment method or through another suitable refund method agreed upon with the customer.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Any applicable refund conditions and timelines will be communicated clearly to the customer.

❌ 4. Non-Returnable Products

Certain products may be non-returnable for legitimate reasons, including hygiene, personalization, perishability, or product-specific restrictions.

Any applicable non-returnable conditions will be clearly communicated on the relevant product page before purchase, subject to applicable consumer-protection laws.

Non-returnable restrictions will not apply where a return, replacement, or refund is required by law.

📦 5. Return Shipping

For eligible returns involving defective, damaged, incorrect, or significantly misrepresented products, AitherCart will provide appropriate return instructions and bear the applicable return shipping costs where required.

For customer-preference returns, where such returns are offered, applicable shipping charges or other costs may be charged only as clearly disclosed to the customer.

🚫 6. Conditions for Return Rejection

A return request may be rejected where there is sufficient evidence of:

  • Product misuse or accidental damage after delivery.

  • Intentional damage caused after delivery.

  • Missing components or accessories originally supplied with the order.

  • Unauthorized product alteration or repair.

  • A request submitted outside the applicable return period, except where an extension or remedy is required by law.

Each request will be reviewed based on the circumstances and available evidence. AitherCart will not reject a genuine claim solely because a customer cannot provide a particular type of evidence when other reasonable evidence is available.

📸 7. Evidence & Verification

To investigate a return or refund request, AitherCart may ask customers to provide reasonable supporting evidence, including:

  • Order ID and purchase details.

  • Photographs of the product and packaging.

  • Unboxing videos, where available.

  • Details of missing parts or accessories.

  • Relevant delivery or courier information.

Our verification process is designed to protect both customers and AitherCart from fraudulent claims while ensuring that genuine complaints are handled fairly.

📞 8. Contact Us

For return, refund, or exchange assistance, please contact:

AitherCart – Customer Support

📧 Email: aithercart@gmail.com

When contacting us, please include your Order ID, registered contact details, and relevant photographs or videos to help us resolve your concern efficiently.

⚖️ 9. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to customers under applicable Indian consumer-protection laws.

AitherCart aims to provide clear information about returns, refunds, exchanges, delivery, and grievance resolution in accordance with applicable legal requirements.

By placing an order on AitherCart, customers acknowledge the applicable policies displayed on our website, subject to their statutory consumer rights.